Frequently asked questions.
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How much does property management cost?+
Monthly management fees are a percentage of collected rent (6–8% typical depending on property type). Leasing fees apply per new lease. See our pricing page for current rates.
Do you charge if my property is vacant?+
No. We only earn when rent is collected.
How long is your management agreement?+
Typically 12 months, auto-renewing month-to-month after. Cancellation requires 30 days notice.
Who handles leasing and showings?+
Our leasing partner Hoffman Brothers Realty handles listings, showings, and applications. Once a tenant moves in, Ox takes over day-to-day management.
How are maintenance requests handled?+
Residents submit through the portal. We triage within one business day and dispatch in-house or vetted vendors. Emergencies are handled 24/7.
How do I get paid?+
ACH deposit to your bank account on the same day each month, with your owner statement available in the portal.
Can I approve repairs over a certain amount?+
Yes. We set an approval threshold with you at onboarding (typically $300–$500) — anything above requires your sign-off except true emergencies.
Do you handle rent-controlled units?+
Yes. We're familiar with LARSO, AB 1482, and local ordinances in the cities we serve.